Recent Posts

Air Conditioning Water Damage in Leland, NC

6/2/2020 (Permalink)

Wet plywood and water in HVAC drain pan SERVPRO can help when an HVAC air handler drip pan overflow causes water damage

Summer is here in Southeastern North Carolina.  That means that means the temperature is rising and Air Conditioning units are no needed to run constantly.  Well, if you haven’t had your normal HVAC yearly check, are you sure that your system is going to run efficiently and not cause any leaking issues?  The two most common occurrence with air conditioning units causing water damage are: the air conditioner drip pan overflowing and condensation.  These causes of water damage can range from a small ceiling area to multiple ceilings, walls, and floors being affected in a house.  If you think you may have an issue causing a leak give us a call to come investigate.  If you catch it early and have a HVAC tech fix the issue, the damage can be mitigated fairly easily.  We can remove the affected areas of material, get things dry and the end goal is always to make it “Like it never even happened.”

SERVPRO of Brunswick and South Columbus Counties works hard to help the communities in the Brunswick beaches and retirement communities.  Having a water leak no matter how large or small, is a traumatizing experience.  SERVPRO of Brunswick and South Columbus Counties is here to help individuals through this tough time and get their HOME back to preloss condition. 

If you have had a water leak in your home, SERVPRO of Brunswick and South Columbus Counties can help.  Call us today, 910-755-6717!

Certified: SERVPRO Cleaned – a defensive cleaning program

5/19/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Brunswick and South Columbus Counties today at  910-755-6717 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Cleaning your Holden Beach Home after a Fire

5/6/2020 (Permalink)

Homes in the Brunswick county area all have items that are unique and almost unreplaceable.  A fire, even a small one, can leave the interior of a home and these items covered with smoke and soot.  This type of damage requires specialized cleaning procedures.  This is where the Pros from SERVPRO of Brunswick and South Columbus Counties come in.  Many times folks are unaware of how widespread the soot is throughout the home.  SERVPRO is trained to detect and clean this otherwise hard to detect contaminated areas throughout your home. After cleaning the affected areas throughout the home, the trained SERVPRO technicians will then work to neutralize the odors.  Using thermal fogging, the technicians will be able to sufficiently and thoroughly remove the smoke odors throughout. The end goal is always to make it “Like it never even happened.” 

SERVPRO of Brunswick and South Columbus Counties works hard to help the communities in the Brunswick beaches and retirement communities.  Having a fire no matter how large or small, is a traumatizing experience.  SERVPRO of Brunswick and South Columbus Counties is here to help individuals through this tough time and get their HOME back to preloss condition. 

If you have had a fire in your home, SERVPRO of Brunswick and South Columbus Counties can help.  Call us today, 910-755-6717!

Learn more about Holden Beach.

We are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Brunswick and South Columbus Counties, 910-755-6717

SERVPRO Has the Tools and Equipment to React Quickly to a Water Damage Event at Your Office

1/6/2020 (Permalink)

Flooded hallway in office building Your office cannot afford to prolong a water damage disaster. There are real deadlines in those deals and we work hard to meet ours after you call.

Many businesses today have eliminated physical, if not literal, paperwork as part of their daily routine. Going digital protects their clients from accidental loss in case of flooding, either from a sudden storm or broken pipes in a bathroom or break room. This is not possible, however, for certain businesses. 

A real estate office still has plans, contracts, and other documents that require a paper copy. This requirement makes quick commercial water removal and drying out property so valuable in Brunswick County. A pile of wet papers is useless for submitting a bid or closing on a house. This is why SERVPRO of Brunswick & South Columbus Counties maintains a 24-hour response team to start the job within hours or even minutes after we get the call. 

To ensure we return your business to its original state, we develop a drying goal. This is the condition that the waiting area, offices, and conference room should be in for our work to be completed. At the end of the restoration, we test for the following: Moisture content from dry, unaffected contents and the structure, Percentage of moisture in wood materials and Points in non-wood materials. As an example, the moisture content for subfloors in unaffected areas is usually ten percent while drywall should test out usually at 12 points. 

These are the goals for affected areas and why we begin drying out the surrounding air as soon as we pump out or extract standing water. Once we get the moisture content(relative humidity) under forty percent, the air itself begins to draw moisture from building materials, furniture, and other property. The task for our technicians is to get the numbers of the affected rooms and assets lower than those of the unaffected areas. If the entire building is affected, our response team uses a pre-determined chart developed over decades of experience and testing as a guide.

For SERVPRO of Brunswick & South Columbus Counties, pumping out water is only the beginning of the removal and restoration process. Each business has its own requirements, and after more than four decades, we have seen and met just about all of them. If you need our services, call us today at (910) 755-6717. 

Commercial Flood Damage can Send Your Shallotte Clothing Boutique Out of Style

12/4/2019 (Permalink)

clothing on store shelf SERVPRO can help get your boutique back in business!

SERVPRO's Assessment Includes Remediating the Damage as Well as Odor Prevention

Teens in Shallotte increasingly hold more power over the clothing choices they make, and instead of only a major shopping spree just before school begins, they can now purchase their own clothing items throughout the year. While this is often welcome news for retailers and boutiques, it can become problematic when spring-time flooding affects expected profits just before summer. 
Boutique owners who expect commercial flood damage in Shallotte to happen often move stock to higher ground, but the building itself often suffers horrifically. SERVPRO has the staff needed to make it "Like it never even happened." quickly, helping your store reopen and thrive again. Not only does a flood bring in pathogens that carry the risk of disease, these same pathogens, as well as other particles carried along in the water, create stinky odors that can prevent customers from browsing as they did in the past. 
Our Odor Control Technician (OCT) works with our Water Damage Restoration Technician (WRT) to ensure that your business not only becomes dry but also healthy again. We know flooding emergencies involve more than just the visible water. Because flooding carries such a high load of debris, carpeting experts recommend complete removal of both carpet and padding after a flooding event. We remove these furnishings from your business and then clean the subfloor. After we sanitize this, we can begin drying it out so the installation of new carpeting can occur. Installing new carpet too soon can lead to mildew growth and ongoing, persistent odors. 
A similar problem can happen when the interior of walls remain damp after a flood. Invasive water often carries a tremendous force, and this can push water into otherwise dry spaces that might not become wet under lower-pressured sources of water. We cut away small sections of walls that our infrared thermography devices show to retain moisture. The exterior of the wall might feel completely dry, while the inside remains saturated. Once we make these holes, we can place our air movers strategically so that air currents pass directly behind the wall. This can quickly dry them out and prevent rotting, microbial growth, and disintegration. 
SERVPRO of Brunswick and South Columbus Counties can be contacted by calling our 24-hour service line at (910) 755-6717 any day of the year. We proudly serve the communities around Shallotte, Leland, and Southport whenever flood damage threatens their ability to remain in business. 

For more information regarding Shallotte, click here.

Commercial Water Damage Slows Down Business in Shallotte

11/22/2019 (Permalink)

Water jug Keep the Water in the Cooler, Not on the Floor of Your Shallotte Office

Water finds its way into and under flooring, carpets, furniture and even walls. Without discovery and rapid removal, property and building material can quickly decay or become a source for mold growth and other damage. 

Regardless if the source is a storm or broken plumbing, water damage can ruin your Shallotte business in just a few days. SERVPRO understands that you need to reopen your doors and get back to helping customers with as little downtime as possible.

Rapid response is the first (and most important) step to keeping the damage to your business at a minimum. When water evaporates, it does not just disappear, the molecules are in the air and are still a moisture problem that is now spread out over just the floors and carpets to include every surface in the affected area. This can result in secondary damage and can include the following:

1) Mold spores spread further
2) Hardwood floors can begin to warp; grouted tile can uplift
3) Drywall starts to crumble and deteriorate
4) Vinyl flooring begins to bubble up and come loose from the floor underneath 

Our SERVPRO restoration teams combat this by using commercial pumps to remove standing water and isolated puddles. If the building's electrical system is compromised, we supply generators to ensure uninterrupted service. Once the water is removed, our technicians then deploy dehumidifiers to dry out the air and specialized heaters designed to draw out water from floors and carpets without searing wood or burning fibers. The faster the drying of the moisture, the less damage and lost time, and the quicker you again have your revenue flow.

If you call us in quickly enough, damage to drywall can be minimized as well. Water absorption continues to travel through the panels as long as there is excessive moisture present. Air movers (industrial fans) and dehumidifiers can quickly stop the process and keep the cost at a, hopefully, affordable level. If too much water has wicked into the drywall, sections may have to be discarded.

The first hours after your business is flooded constitute an emergency situation. Getting a reputable company in to remove standing water and excess moisture increases the speed in which an insurance company will pay out. It is your responsibility to get the ball rolling. If you have a flooding issue at your business, call SERVPRO of Brunswick and South Columbus Counties at (910) 755-6717.

Learn more about Shallotte, NC.

The Role of Filtration Agents When Repairing Fire Damage in Caswell Beach

11/20/2019 (Permalink)

Smoke from building Smoke odors can linger long after a fire has been put out. Call SERVPRO and let our proven techniques work for you.

SERVPRO's Experience with Odor Removal can Help with Fire Damage Remediation in Your Home

One of the biggest responsibilities for fire damage restorers is matching the methods to the environment. It is of particular importance when picking the right deodorizing formulas and chemicals. There is such thing as ‘one fits all’ for eliminating acrid smoke odors in a home. 

There are several substances which SERVPRO can use to tackle fire damage in Caswell Beach properties and neutralize bad smells. Some of the most common are absorption and filtration agents. They are designed to either filter the unclean air or absorb water from the air while re-odorizing the space at the same time.

There are two main types of filtration/absorption agent used by fire damage technicians. 


Most sorbents are made up of three primary ingredients – sodium sulfate (the inert carrier), sodium bicarbonate (the absorptive compound), and a fragrance emitting substance. They have a limited impact, so SERVPRO never uses them alone. Normally, they get combined with more potent deodorizers and (sometimes) masking agents. 

They are most effective on short pile carpets because longer fibers can end up trapping sorbents and making them difficult to vacuum later. While this is useful for the eradication of smoky odors, it is not good for a carpet to be in contact with these chemicals for too long. 

Activated Charcoal 

The other option is activated charcoal. Rather than being absorbent, it is actually AD-sorbent. The difference being that instead of drawing odor particles into their chemical structure, they cause them to stick onto the outside. 

Activated charcoal is a type of high-grade wood, which gets treated with super-heated air (more than 600 degrees Fahrenheit). It causes the wood to expand, and the surface area of the material substantially increases. The bigger the size, the more odor particles the charcoal can pick up. 

This substance is a common part of filtration deodorization procedures. Odors get eradicated by drawing affected air through filters of charcoal. These filters neutralize volatile organic compounds (VOCs) via adsorption. In some cases, SERVPRO then re-odorizes the fire damaged space by introducing a pleasant fragrance. 

SERVPRO of Brunswick and South Columbus Counties has spent many years serving homeowners in the Caswell Beach area. We have all the skills and expertise you need to get rid of smoke and soot for good. Call us 24/7 at (910) 755-6717 for fast, reliable fire damage repairs.

Prevent Flood Damage from Jettisoning Your Customers' Sunset Beach Vacation Plans

11/11/2019 (Permalink)

Sand art Download the free SERVPRO Ready Plan Application onto your mobile device to share with us information in the event we need to respond to an emergency.

SERVPRO can Prevent Flood Damage from Happening to Your Sunset Beach Vacation Townhome

You’ve lined up a season’s worth of guests for your Sunset Beach oceanfront townhomes. Now you’re hoping Mother Nature has not lined up a series of storms to send rain and storm surge through your rental units. Keep a hopeful eye on the forecast and SERVPRO as your quick solution for flood damage should it happen. 
Be ready for unexpected flood damage that may threaten your Sunset Beach rental townhomes by developing an Emergency Ready Plan (ERP) with input from our experienced disaster team project managers. We will visit your rental units, at no cost to you, to assess proactively the risk presented and familiarize ourselves with the layout of your business. Our staff takes the time to discuss ways to avoid and prepare for a flooding disaster with you, sharing tips that may minimize the chances of severe damage to your buildings and annoying inconvenience for your clients. Together we can devise a list of tasks you, as the business owner, can complete to limit or even eliminate downtime for the guests who visit you after any flooding, even before our team of disaster recovery technicians arrives. 
Download the free SERVPRO Ready Plan Application onto your mobile device to share with us, even more, information in the event we need to respond to a flooding emergency at one or more of your town homes. Our app walks you through each step, ensuring all pertinent details are saved. List key employees to let us know the hierarchy of whom has the authority to give us the go ahead when disaster strikes. Identify the location of shut-off valves and mechanical systems so our technicians can move surely and quickly if they are called upon to respond. 
If you have more than one rental property that is in harm's way if flooding occurs complete an ERP for each. Details may vary from site to site, but you can communicate this to us easily with this technology. The key to your business’s viability and your customers’ vacation pleasure is a fast flood damage restoration response. Your guests will rest easier and book with you again if they know you have a comprehensive Emergency Ready Plan electronically filed by our team.  

Locally Owned Company with National Resources

Oceanside rentals must always be ready to respond to the threat of flooding. SERVPRO of Brunswick and South Columbus Counties invites you to develop an ERP for each commercial townhome you own. Call (910) 755-6717 today to start the process.

Mitigating Water Damage in Leland Homes

11/3/2019 (Permalink)

mold growth After your property suffers water damage, call SERVPRO quickly to try and prevent mold from setting in. Fast action gives you better results.

Our Technicians are Quick to the Scene of a Water Damage Emergency

Wherever water ends up in locations that should normally be off-limits to the liquid, serious damage can result. Materials such as drywall swell soon after contact with the water is allowed to continue, and denser materials, such as wood, can also become swollen if the length of time increases even more. 
Homeowners know that there are many things which can cause problems for their homes but may not fully realize the extent of the Leland water damage in the event of a broken pipe or overflowing toilet. These situations call for much more than a quick mop-up of the area. Water spreads, is drawn downward by gravity, and can also work its way upwards by using the absorbency of walls and drapes that touch the floor. 
As water saturates an area, secondary water damages begin to happen. The entire vicinity can start to develop mold with 48 hours. Odors quickly develop, as well. Staining of walls, carpeting, and area rugs can soon become noticeable. Wallpaper can begin to peel because of the increased moisture in the air. The aesthetic effects are not pleasant. However, we at SERVPRO can help you and your family by restoring your home, so it is “Like it never even happened,” again. 
Each and every aspect related to water damage is a crucial part of the entire restoration process. SERVPRO employees are trained extensively, earning them certificates from the IICRC. Combined with this detailed training is experience gained from large and small jobs. Our technicians know and understand the principles of restoration for each kind of disaster. Also, knowing how to use the tools and equipment needed to undo any and all damage, including extensive destruction, is required by many of the jobs we complete. We understand that your home is your castle, and we want to help you regain control of it again. 
SERVPRO of Brunswick and South Columbus Counties can help with water damage and other disasters, whenever they affect your home. Call us at (910) 755-6717, anytime, day or night, and any day of the week. We are always here for you. 

For more information regarding Leland, click here